Support

Simmernook is a hands-free voice cooking companion: pick a recipe, prop your phone on the counter, and cook along with an AI voice guide.

Contact

Email support@simmernook.com and we’ll get back to you — usually within one business day, and the same day for a purchase that hasn’t shown up. Including your iOS version, device model, your Device ID (in the app under Settings → Privacy), and roughly when the issue happened helps us help you faster.

Purchases, minutes and refunds

Simmernook Plus and the extra-minutes pack are bought through the App Store. If a purchase went through but your minutes haven’t appeared, open the app once (it re-checks your purchases every time it comes to the foreground) or use Settings → Restore purchases; if they still don’t appear, email us with your Device ID, which product you bought and roughly when. Manage or cancel your subscription in your Apple Account’s Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com — a refunded purchase’s minutes are removed from your balance. Your minutes follow your Apple Account, not your phone: on a new phone, use Restore purchases.

Report an unsafe or incorrect response

The companion is AI-generated and can occasionally be wrong. If it ever says something unsafe or incorrect — a wrong temperature or time, bad food-safety advice — email us with what it said and the recipe so we can improve it. Always follow the food-safety guidance on your ingredients’ packaging.

Privacy & data deletion

To delete the data we hold for your device or turn off AI processing, use the app’s Settings, or email support@simmernook.com with the random device ID shown in Settings. See our Privacy Policy for details.

Simmernook — support@simmernook.com